Terms & Conditions
General
These Terms and Conditions apply to all transactions between Love Stitching and our customers. They do not affect your statutory rights. Please read them carefully.
Change to these Terms and Conditions may be made at any time. Any changes will take effect on the date they are posted on our website.
These Terms and Conditions are governed by UK Law (Regional Variations) and are subject to the non-exclusive jurisdiction of the UK courts (Regional Variations).
We do not accept amendments to these Terms and Conditions.
Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the rest of these terms and conditions.
Customer Orders
We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
To order goods on our website, you must be at least 18 years of age and accept delivery within the UK or your country of residence as detailed through your delivery address on your purchase order. All orders placed on our website will be acknowledged electronically by e-mail. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between you and us will take place once the goods have been dispatched or collected. (Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in-person or by telephone or e-mail).
All prices are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time the order is placed.
Orders from outside the UK may or may not be subject to additional customs charges. The possibility of this is beyond our control and will therefore be the sole responsibility of the purchaser.
Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product becomes unavailable we may offer you an alternative.
Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur, and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
Prices that are reduced for sales and promotions are only valid for the specified period.
Order Processing
Your order is sent directly to us at our shop for processing. Once we have received your order and confirmation of payment, we will then pick, pack and dispatch the item/items. We will aim to do this within two working days for all orders placed with our online shop. (Please Note: Bank holidays, Public Holidays, Shop Closures and Exceptional Closures may affect dispatch).
Security (PayPal)
We use the industry leading internet payment company PayPal to protect you and your card details from fraud. PayPal keep your information safe. We will never actually see your debit card, bank or credit card details, they are encrypted and passed directly to PayPal for processing.
PayPal provide Industry-leading fraud prevention and is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk
Delivery
We will only deliver goods to the address provided on your order.
Delivery is charged as priced as per our website shipping rates for each order. Once you have placed an order it will normally be dispatched within two working days depending on the time the order was placed (Please Note: Bank holidays, Public Holidays, Shop Closures and Exceptional Closures may affect despatch)
If you wish to cancel your order after it has been dispatched, you need to contact us via email to request a returns number stating the reason for return.
You will be charged for the delivery costs already incurred and need to arrange yourself for the safe return of goods to us.
Once received by us (NOTE: all returned goods must be as shipped and in saleable condition) a credit will be issued
If you are unavailable when our delivery partner tries to deliver your order, they will usually try to deliver again the next working day, or they will drop a card in to offer you a collection from a local collection point. If you should refuse delivery of goods or are not available to accept the delivery on both delivery attempts. You will be required to cover any extra costs incurred.
Returns
You MUST request a Return Merchandise Authorization (RMA) number to return any items to us. You can request an RMA number by logging into your online account, emailing us or writing to us. Once we have approved your RMA request, we will inform you with instructions on how to return the item to us.
Fabric that is cut to length for each individual order, cannot be returned. We deem these products to have been made to order, and as such are exempt from distance selling regulations. Please order carefully.
We will NOT accept returns without an Authorised RMA Number.
For unwanted items, you must inform us within 14 days from delivery date. For faulty items, you must inform us with 30 days from the delivery date
The consumer must send off the goods intended for return and in any event not later than 14 days after approval of the RMA without undue delay and in any event not later than 14 days after the day on which the consumer receives RMA approval.
Other
All correspondence must be in English and sent to our business address.
Our usual opening hours are Thursday & Friday 10:00am – 4:00pm, Saturday 10:00am – 2:00pm. (Holiday and exceptional closures may apply, details of which will always be posted on our website and on our facebook page)
All contact details can be found on the contact page of our site.