Delivery & Postage

Credit Card Security

We use PayPal for all our online payments as it is known and trusted as a leading and secure payment gateway for web transactions.

However a PayPal account is NOT required to make a purchase – any debit or credit card may be used.

Our Delivery Commitment

When you make your purchase we aim to dispatch your items within five working days providing there are no queries with your order.

As we also sell directly from our shop, some items may occasionally be out of stock. Should this occur, we will contact you by phone or email  to discuss options. Please provide a daytime telephone number so we can contact you if required.

Minimum Order

There is a minimum order value of £10 to use our checkout on this site.

Purchase and Collect (Local NI Customers Only)

For customers who enjoy calling into the shop, you may purchase items online to avoid the disappointment of missing a particular fabric or pre-cut.  You can then collect your items when your next visit.

To avail of this option, select the ‘Collect at Shop’ box in the carriage options.  This option will appear after you input your ‘BT’ Postcode details. Next, you will be directed to the checkout stage and your lovely fabric will be waiting for collection.

NOTE. This Service is ONLY available for Northern Ireland customers with “BT” postcodes.

Royal Mail

Our parcels are shipped via Royal Mail, 2nd Class post and should be delivered in two to three working days. 

PLEASE NOTE: this is not a ‘tracked’ service therefore, in the event of a package being lost, claims are limited to the value of £20 by Royal Mail.

Should you require a ‘Royal Mail Signed For’ delivery or a ‘Royal Mail Special Delivery Guarantee’ service please contact us directly for rates. 

UK Royal Mail Postage Rates:

For orders between £10.00 and £16.00, postage and packing is £2.00
For orders between £16.01 and £29.99, postage and packing is £3.20
For orders between £30.00 and £39.99, postage and packing is £4.20
For orders between £40.00 and £49.99, postage and packing is £5.00
For orders above £50.00, postage is FREE* – our way of saying ‘thank you’! Free carriage applies to orders consisting of fabric only.

Please Note: Carriage for thread has a minimum value of £3.20 as spool dimensions dictate thread can only be shipped as a ‘small parcel’.

Please Note: Carriage for wadding has a minimum value of £4.50 for one meter of wadding – maximum of four meters per parcel.

Orders which include products such as large rulers, cutting boards or other bulky items will incur additional postal charges – please contact us for details prior to ordering.

UK Free Shipping:

*Please note, that all carriage FREE orders over £50 will be sent as ‘Second Class Signed For’ via Royal Mail and will require a signature on delivery.

European Postage Rates:(tracked / signed for service)

For orders between £10.00 and £14.99, postage and packing is £6.00
For orders between £15.00 and £29.99, postage and packing is £9.00
For orders between £30.00 and £39.99, postage and packing is £13.00
For orders between £40.00 and £99.99, postage and packing is £18.00
For orders between £100.00 and £149.99, postage and packing is £25.00
For orders above £150.00 the postage and packing is £30.00

Postage rates for the Rest of the World (tracked / signed for service)

For orders between £10.00 and £14.99, postage and packing is £8.00
For orders between £15.00 and £29.99, postage and packing is £9.35
For orders between £30.00 and £39.99, postage and packing is £11.15
For orders between £40.00 and £99.99, postage and packing is £25.00
For orders between £100.00 and £149.99, postage and packing is £30.00
For orders above £150.00, the postage and packing is £40.00

All rates valid as of 29th May 2021.

Returns:

Please see our Full Terms &Conditions for full returns information.